Online Nursing Continuing Education Provider with a Free Online CE Course

FAQ - Frequently Asked Questions

Question: Does the membership fee AUTOMATICALLY renew?

No. At the end of one year your account will indeed expire and after your expiration date you will have the option to resubscibe under under your profile.

Question: I am a paid member with the website but the system keeps telling me I must pay in order to access the courses, what is going on?
Question: Why can’t I access the courses even though I paid?

Just about all the time this means that the user created multiple accounts and that the account they paid for is not the account they are currently using. The website mentions to log-out of the website and close all the windows after paying and that the next time they login – their account will indeed be marked as being paid and active. The solution is to logout and close all the windows and log back into the website using the other account they created previously – the account they paid for

Question: I am having problems looking at the course materials?
Question: I can see the test but not the course information?
Question: Nothing happens when I click on the course materials?

In order to support the highest resolution graphics to provide the best learning experience most of our courses are in the Adobe Acrobat Reader format. When you open the actual course another window will open and the course will appear using the Acrobat Reader which has been distributed with computers now for the last 6 to 10 years. This is a free application and is available for various computers at www.adobe.com then go to downloads and then download and install the latest release of Acrobat Reader for your computer. After installing this on your computer please close all windows and then reboot your machine – then you should be all set.

Question: I can’t see the CEU Certificates.
Question: How do I print the CEU Certificates?
Question: Where do I see a list of courses that I have completed?
Question: I am licensed in 2 states, how do I get CEU Certificates for more than one state?

The courses are all listed under your profile. Login to the website using the user ID and password you created and paid for when registering on RN.ORG. Then click on My Profile on the lower left side of the page. At the top of the page is the information about your account with your name, address, license number and state and associated information. Below this will be your transcript which includes a list of course you have taken, the date and the score. If you passed the courses with a score above 70 then to the right there will be a button or link to View/Print your certificate. Clicking here will open another window which will show your certificate. The date and name of the course is static but you can change your license information at any time by changing this information in your profile. Once changed in your profile this will appear the next time you print your certificate. If you do not see your transcript at the bottom of the page – then you are not scrolling down to the bottom of the page using the scroll bar on the window on the right side (or left side depending on your browser). If you don't see the courses, hold the SHIFT key and click the browser REFRESH button. Another possibility is that this account you are logged into doesn’t have any courses associated with it and you actually took the courses under another account. Make sure your account is marked as being paid – and that the expiration date is in the future of today’s date.

Question: How long do I have access to my transcript and certificates under my profile?

As long as you are a paid member you will have access this information. If you account is not paid you will not have access to this information. This information will be purged from the system after 2 years unless you continue to be a member in good standing.

Question: When will my information get to CE Broker?

We update automatically – electronically our database of course completions with that of CE Broker for all Florida licensed nurses. This is done the first business week following the end of the month. Course completions are only submitted once so it is imperative that your information entered in our database is correct as far as license number and profession. If your information is not correct it will be rejected then you will need to keep the information (course certificates) in your files in case of audit. But if the information is correct it will be included in the CE Broker updates automatically.

Question: Why do I get an error message when I submit my test for a grade?

This is because your internet connection was disconnected while taking a test. When you login to the website using your user ID and password the system knows who you are. When you start taking a test - the system still remembers this information. If during the test your internet connection is disconnected for security reasons your account will be automatically logged out. So when you hit the "Submit for a Grade" button the system will not know who you are since you are not logged into the system and present you with an error.

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